Refund policy

Returns & Refunds

We accept returns within 60 days of delivery.

Return Conditions

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • All original tags must be attached

  • Items must be in original packaging

  • Final Sale items are not eligible for return

  • For hygiene reasons, intimates, stockings, hair accessories, hats, and earrings cannot be returned

  • Shoes must be returned with the original shoebox

  • Handbags must include the original dust bag and packaging

Original shipping fees are non-refundable.

How to Return

Please contact our customer service team first to start a return.
Once approved, we’ll provide the correct return warehouse address and instructions.

📧 info@luluintheskys.com

Returns sent without contacting us first may not be processed.

Refunds

Once we receive and inspect your return, we’ll notify you by email.
Approved refunds are issued to your original payment method within 1–3 business days.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

Exchanges

We only offer exchanges for items that are defective or damaged.
Please contact customer service for assistance.

Return Shipping

  • Return shipping costs are the customer’s responsibility

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping method

Need Help?

Questions? Contact us anytime at:
📧 info@luluintheskys.com